Service.asbury.edu

Last Revised: 2022.10.24

Applies to: Students

Answers the questions:

• Why can't I access my dorm?
• Why was my ID card denied?
• The dining hall says I don't have a meal plan. Can you help?
• I received an error when registering for Mobile ID. How do I fix this?
• Why do I have a negative balance on my Eagle Bucks Account?

Overview

This document addresses common issues with Eagle IDs, dorm access, and meal plans.

Dorm Access Issues

If you cannot access your dorm, first check your ID card to confirm that your card is not damaged. If it is damaged, stop by the Service Desk to have your ID card re-printed. If your card is not damaged, check with your RD to ensure you have been added to the appropriate door access plan.

For mobile IDs, try your physical ID to see if you can access your dorm that way, if neither work, there may be a problem with your door access. configuration. Check with your RD to ensure you have been added to the appropriate door access plan.

If your RD directs you to the Service Desk, contact the Service Desk with your ID number and the exact doors you are unable to access and our team will work to identify the issue. Unless your card is damaged or you are directed by the Service Desk, you do not need your card to be reprinted.

Meal Plan Issues

If you have signed up for a meal plan through the Asbury portal (portal.asbury.edu), but the Dining Hall or Bistro is not able to accept your Eagle ID, the Service Desk can help!

If your meal plan was added within 48 hours, campus systems may not have updated to reflect your meal plan. Please wait 48 hours and try again.

If your meal plan worked at any point in the current semester, but no longer works, your ID card may be faulty. Please stop by the Service Desk for our team to test your card and if needed, re-print the card. In some rare cases, your meal plan may need to be re-added to your account by the Business Affairs office in coordination with the Service Desk.

Mobile ID Registration

When registering for your Mobile ID, you may be promoted with the following error: "Your login is correct but your account has not been properly registered in your school's Transact system and we cannot access your account information. Please contact your campus program administrator or card office to resolve this issue." If you are promoted with this error, contact the Service Desk and our team will correct the issue with your account. Once completed, you may register again.

Negative balance on my Eagle Bucks Account

A negative balance can occur if you make a transaction when a retail location is running in offline mode.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the charge.