Applies to: Students
Revised: 2022-04-28
Status: Approved

Answers the questions:

  • How do I request a print refund?
  • How do I print things out in computer labs?
  • How much can I print?
  • I exceeded my print balance, what do I do?
  • How do I print for my department?

Your Print Balance

Each semester students are given $40 worth of print balance for use in computer labs across campus through a system called PaperCut. Whenever you login to a lab computer, you will see your current remaining print balance. Whenever you print, the balance will decrease. At the start of each semester, your balance will be reset to $40 regardless of the previous semester's balance. 

Requesting a Refund

In cases where your print job has failed or printed incorrectly, you may request a refund to your print balance. You may request a refund for the following reasons:

  • Bad Print (Toner is faded)
  • Missing Pages
  • Document Printed in Color when it should be Black & White (or vice-versa)


To request a refund, first log in to print.asbury.edu, using your Asbury credentials. On the right hand side, select "Recent Print Jobs". Take a screenshot of the specific jobs that you would like a refund for. Then send an email to service.desk@asbury.edu with the screenshots and the reason for the refund. The Service Desk will contact you with either addition questions or to inform you that the refund has been applied. 


If you do not know how to take a screenshot click, here.

What if I exceed my balance?

If you exceed your $40 balance, you may continue to print with your account. However, your negative balance will be charged to your student account at the end of the semester.

What if I'm printing on behalf of a department/office? 

If you are printing for a department/office, you may be reimbursed for the charges by the department/office if you exceed your $40 balance. If you do not use all of your print balance in a semester then we do not make any refunds for department printing.

If you do exceed your $40 balance due to a combination of departmental and regular academic printing, then we will need to coordinate a refund with your department covering the cost of that printing. Your department gives a check/account no. to the cashier's office who credits it to the student's account. The cashier then provides a receipt to ITS to do the actual refund to the print account.