Fixing a Poor WiFi Connection on Campus

Modified on: Mon, 2022, Nov 21 3:57 PM

Applies to: Students, Faculty, Staff
Revised: 2022-10-24
Status: Approved

Answers the questions:

  • How do I improve my WiFi connection?
  • How do I used a wired connection in my dorm?
  • How do I report a wifi problem?
  • Why can't my device connect to the wifi?
  • Why is my internet slow?


A poor WiFI connection can be caused by a number of factors, including your device, your location, and the network itself. This document outlines ways to improve a poor WiFi connection on your device.

Checking your Device Settings

Poor internet speeds and and unstable internet connections can be caused by out-of-date software, misconfigured virus scanners, VPNs, and other services running on your device. Whenever connecting to Asbury's network, be sure that your web browser and operating system is up to date with the latest available version. Furthermore, be sure that all VPNs are turned off when connecting on campus.

Moving Locations

Some locations on campus, such as outdoor spaces, non-student spaces, and storage areas, may have poor WiFi connectivity. If you are experiencing an issue with your connection, try moving to another location to see if your problem persists. If the issue persists in all locations, your device may have a bad antenna or a software issue preventing a solid connection to the WiFi. Bring your device to the Service Desk and our technicians can work to identify the problem with you.

Reporting Repeated WiFi Issues in a Dorm room or Learning Space
If none of the above solutions resolve your connection issue in a certain location on campus, I.T. Services can look into the issue. You may report the issue using the 
Report a Network Issue form in our Service Catalog. When filling out the form, you will be asked to provide us with the following additional information so that we may diagnose the problem:
  • The Model/Make of your device.
  • MAC address of your device. See "Finding Your Device's MAC Address" for instructions for finding your MAC address.
  • The precise location(s) you've attempted to connect from (Building and Room Number).

Using a Wired Connection

In locations where your WiFi connection is slow or where your device is not moved on a regular basis (Desktop computers, gaming consoles, etc.), a wired connection may be a good solution. You may receive a free Ethernet cable for your device by visiting the Service Desk.

For dorm rooms, wall ports are turned off by default. If you would like to connect your device to an Ethernet wall port, please take a photo of the wall port and send it to with your room number and our team will activate the port for you.

Contact us:

  • Call 859-858-5177 or campus extension 2177
  • Click to visit us online at
  • Or Visit us in the Kinlaw Library, room 131

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