Repairing your Device at the Service Desk
Overview
This document will go over what to expect when sending your computer to the Service Desk to have it worked on. This document will also go over what issues we are and are not able to fix, and what to do if we cannot resolve an issue for you.
What to expect:
How do I turn in my computer?
To turn in your computer to the Service Desk you need to bring the computer down to the Service Desk and let the worker there know that you are planning on dropping off your computer. First you will be asked to fill out a brief document called a Repair Agreement form. This form gives Asbury University permission to work on your computer. Next you fill out a repair stub with as much information as possible, including phone number, computer password, and everything that went wrong with the computer in detail. (Your password will be blacked out after repairs have been completed). Then we will take your computer and begin working on it ASAP.
Will I know what's going on?
We will send update emails every night while working on your computer. These emails will include updates on what we are working on, questions about your computer that might help us solve the issue, and when we have finished working on your computer. So please check your email regularly while you have a computer with us!
What we can and cannot work on:
Almost anything you will have an issue with we can take a look at. This includes physical damage done to the computer, viruses on the computer, etc. We will not be able to fix your computer completely if there is serious psychical damage, such as a shattered screen or missing keys, but please feel free to drop the computer off anyway and we will have a look! If your computer is still under warranty we will not be able to perform physical repairs on it without ending your warranty. Because of that, if it is still under warranty we will send the computer back to you to send to the manufacturer to have them repair the computer for you. Software repair does not affect the warranty.
Because each computer is situational, do not assume we can't fix it! We will be more than happy to at least try solutions for you. However, not every computer will be fixed by us, and sometimes fixing the computer may require you to purchase new parts or a new computer.