How to Request a Print Balance Refund

Overview

This document will explain valid reasons for a print refund, and how to request a print refund.

Reasons for Requesting a Refund

Bad Print (Toner is faded)
Missing Pages
Document Printed in Color when it should be Black & White (or vice-versa)

Submitting a print refund request

Log in to print.asbury.edu, using your Asbury credentials. On the right hand side, select "Recent Print Jobs". Take a screenshot of the specific jobs that you would like a refund for. Then send an email to ITServices@asbury.edu with the screenshots and the reason for the refund.

The Service Desk will contact you with either addition questions or to inform you that the refund has been applied.

If you do not know how to take a screenshot click, here.